The Partner Group Rentals

Privacy notice

The Partner Group – Hospitality Services and Booking Platform
Last updated: June 9, 2025

 

  1. Commitment to Privacy

 

At The Partner Group, protecting your privacy is a priority. We are committed to handling your personal data with integrity, responsibility, and in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. Where applicable, we also comply with the General Data Protection Regulation (GDPR) for users located in the European Union or the United Kingdom.

 

  1. Data Controller

 

The Partner Group
Contact email: booking@ourpartnergroup.org
Guest services: +1 (914) 540 7050

 

  1. Personal Data We Collect

 

We collect the following data, directly or indirectly, through platforms such as Airbnb, Booking, Stripe, WhatsApp, or other authorized means:

Full name
 

  • Nationality
  • Email address
  • Phone number
  • Stay dates and number of guests
  • Personal preferences (birthdays, events, etc.)
  • Communication history (WhatsApp, email, forms)
  • Operational information related to your stay (check-in/out, requests, reviews)
  • Payment information processed exclusively by certified third parties (see Section 5)
     
  1. Purpose of Data Processing

 

Your data is used for the following purposes:

 

  • To confirm and manage your reservation
  • To provide personalized services (concierge, chefs, transportation, celebrations, etc.)
  • To coordinate access, security, and cleaning
  • To comply with legal, fiscal, or contractual obligations
  • To send promotions, events, or exclusive benefits (only if you authorize it)
  • To continuously improve our guest experience
     
  1. Use of External Platforms and Payment Security

 

The Partner Group does not store bank or credit card information.
All payments are processed through certified gateways (such as Stripe, PayPal, Airbnb, Booking) that comply with international standards like PCI-DSS, ensuring secure transactions.

 

  1. Data Sharing

 

Your data will never be sold. It may be shared only with:

Internal staff (concierge, cleaning, security, maintenance)
 

  • Service providers essential to your stay (drivers, chefs, florists, etc.)
  • Platforms used for booking or payment
  • Competent authorities, only if legally required
     

All third parties we work with are subject to confidentiality agreements and data protection compliance.

 

  1. ARCO Rights

 

You may exercise your rights to:

  • Access your data
  • Rectify incorrect information
  • Cancel your consent or account
  • Object to the use of your data
     

Send your request to: booking@ourpartnergroup.org. We will respond within a maximum of 5 business days.
You may also request to update or correct your information at any time if it is outdated or incomplete.

 

  1. Cookies and Tracking

 

Our website may use cookies or analytics tools to provide you with an optimized experience. You may disable these features in your browser without affecting access to our services.

 

  1. Marketing Consent

 

You will only receive promotional information, updates, or discounts if you provide explicit consent.
You may revoke your consent at any time by emailing booking@ourpartnergroup.org or clicking “Unsubscribe” in any promotional email.

 

  1. Guest Identification and Verification

 

All guests must present a valid official ID at check-in. We reserve the right of admission if this requirement is not met.

 

  1. Governing Language

 

In case of any discrepancy between versions in different languages, the Spanish version will prevail as the legally binding document.

 

  1. Data Retention and Deletion

 

Your data will be retained only for as long as necessary for the purposes mentioned or as required by law. Afterwards, it will be securely deleted or anonymized.

 

  1. Changes to This Policy

 

We reserve the right to modify this Privacy Policy. Any changes will be communicated through our website and will include the corresponding update date.

 

CANCELLATION POLICY


The Partner Group offers a clear cancellation policy to protect both our guests and our properties:

 

  1. Full Refund (100%)

 

The guest is eligible for a full refund if:

  • The cancellation is made within 48 hours of booking, and
  • There are more than 30 days before the arrival date
     
  1. Partial Refund (50%)

 

The guest will receive 50% of the value of the nights if:

  • The cancellation is made between 7 and 30 days prior to the arrival date
     
  1. No Refund

 

No refund will be issued if:

  • The cancellation is made less than 7 days before the arrival date
     
  1. Procedure

 

Cancellations must be sent by email to:
booking@ourpartnergroup.org
We will process your request in accordance with this policy and issue any applicable refund within 10 business days, using the original payment method.

 

  1. Cancellations via External Platforms

 

Reservations made through Airbnb, Booking.com, or other platforms are subject to their own cancellation policies, which must be reviewed directly on those platforms.